The Center on Dispute Resolution,
Quinnipiac University School of Law
Powerful Non-Defensive Communication
Sharon Strand Ellison, M.S.
Taking the War Out of Our Words
We will begin by identifying four assumptions that have inadvertently been carried over from adversarial methods and have had a major influence on the development of “best ADR communication practices.” Sharon will then review the pitfalls resulting from these false assumptions that undermine effective and efficient collaborative conflict resolution. The majority of this training will focus on working with PNDC skills for 1) asking questions, 2) making statements, and 3) setting boundaries. We will examine simple changes needed to eliminate the pitfalls and will practice the skill sets using relevant examples. The PNDC skills are immediately applicable in both professional and personal relationships.
Sharon Strand Ellison, M.S. is an international communication consultant, award-winning speaker, creator of the Powerful Non-Defensive Communication™ (PNDC) process and the author of Taking the War Out of Our Words: The Art of Powerful Non-Defensive Communication (4th Edition 2016). With her daughter, Ami Atkinson Combs, she also authored Taking Power Struggle Out of Parenting (2007), winner of a Benjamin Franklin Award.
In the field of Mediation and other forms of ADR, Sharon has been a keynote speaker for: the Association of Family and Conciliation Courts (AFCC), ADR Association of Northern California, the Georgia Office of Dispute Resolution, Heartland Regional Conference of Mediators, Arkansas Alternative Dispute Resolution Commission, Kaiser Permanente, California Annual Statewide Ombuds/Mediators Conference, the US Navy, International Mediation Conference, California Family and Conciliation Courts, Federation of Law Societies of Canada, National Family Law Program. She has also trained court mediators in many jurisdictions including Sacramento, CA Superior Court, New Hampshire State and Federal Courts, Toronto, Canada, and London, England (Centre for Dispute Resolution).